ACCC Cracking Down on NBN and Telco Speeds

May 10, 2017

Australians deserve to know the truth.


The government has launched a new program that will become the watchdog of people’s home broadband, giving customers the chance to know and compare fixed-line internet service providers.


According to The Australian, extra funding was given to the Australian Competition and Consumer Commission (ACCC) so that it can remotely test 4000 homes and determine the average speeds on fixed-line NBN services during different times of the day.


With this program, Australians will now find it easier to compare speeds and to know if the retailer’s promises are being fulfilled to them through the Broadband Performance Monitoring and Reporting (BPMR).


“Performance information will be made publicly available for the benefit of all Australians,” according to a statement from the office of Communication Minister Mitch Fifield.


ACCC Chairman Rod Sims added: “This information will assist consumers in comparing and shopping around, and checking that they receive what they are paying for.”


“The program will also allow the ACCC to determine if issues are being caused by the performance of the NBN, or by internet service providers (ISPs) not buying sufficient capacity.”


Obviously, a lot of customers have already complained about the incompetent services and internet speeds that they are currently experiencing for a long time after switching to the NBN. However, Mr. Sims explained that this was not the fault of the NBN wholesaler, but the ISP itself due to its failure to purchase enough traffic space in the network.


The pricing structure of the NBN has become quite an obstacle, making NBN Co and ISPs, such as Telstra, Optus, TPG and Macquarie Telecom, pass the blame to each other.


Mr. Sims elaborated that customers need access to accurate information for them to choose the right plan for them.


“This improved transparency will help these consumers exercise choice as next generation services are rolled out, including on the NBN,” he said.


After a successful three-month pilot in 2015, ACCC will be receiving $7 million over four years for the program.


Participation in the ACCC’s program will involve an installation of a small device on home internet connections, which can provide real-time data on the NBN fixed-line broadband service’s performance.