NBN Makes Sky Muster 2 Satellite Operational

May 16, 2017

With a failing service quality and the blatant lies of improving rural satellite internet coverage wrapped around NBN Co’s sputtering Sky Muster satellite, the company is hoping that the activation of the second satellite launched last year will finally solve the problems surrounding Sky Muster internet.

After months of testing, Sky Muster II satellite has been activated and will be working in unison with the original Sky Muster satellite that was launched in 2015.

National Broadband Network chief customer officer John Simon started touting the backup satellite as the final piece of the puzzling service.

“It has taken a great deal of testing on the ground and an extensive performance improvement plan over the last six months to get them up to peak operating performance,” John Simon was quoted on the Weekly Times.

John Simon admitted that NBN Co was well aware of the problems and frustrations confounding subscribed customers to the satellite service.

“The NBN team has been working around the clock to remedy these issues as the pioneering (first) satellite was connected to its first 70,000 Australians,” Mr Simon stated on the Weekly Times.

“I am pleased to say that, together with our partners, we have delivered a more stable and better-performing service with the weekly incident rate down by 80 per cent to achieve industry best practice levels. “We have also overhauled the installation process. As a result, end-user satisfaction ratings have improved significantly to eight out of 10.

“Now that these enhancements have been completed, and both Sky Muster satellites are performing well, NBN will continue to work on getting the most out of our satellites. This includes exploring innovations in ground-based equipment and looking at data capacity and usage.”

But wait, haven’t we heard the same set of glorious claims when the Sky Muster was being prepared to sling into orbit, prior to launch, post-launch and the supposed software fixes?

To give the benefit of the doubt, the NBN’s technical satellite team has put the second satellite into the workload array — as it will be sharing the signal relay with the original sibling. The NBN hopes that the two satellites, now working in unison, will be bring a much improved satellite service.

The second NBN satellite was originally planned to be the backup in case the original satellite encounters technical difficulties that will compromise its relay operation or under a scheduled orbit maintenance via remote configuration from the ground base.

The activation of the second satellite to work with the original Sky Muster has doubled the capacity of the serviced areas under the NBN’s satellite coverage. In late February, the NBN shutdown for good the ISS satellite in order for NBN satellite users to transition to the new Sky Muster satellite service. The service migration from legacy satellite to the new one and also the NBN’s move to add urban areas into the NBN satellite coverage has lead to more NBN satellite premises than originally planned as prior to 2015, NBN listed that satellite premises numbered to only 200,000 across regional and rural Australia.

For what it’s worth to the suffering NBN Sky Muster satellite customers, there is a bit of hope in NBN Co rounding up their mistakes to finally be able to deliver a quality service. However, two NBN Sky Muster satellites won’t mean improving the data allowance under the rationing program where households are limited to 40-60 Gigabytes.

Are a Sky Muster Satellite customer? How is your experience? You may Tell Us today or you could sign our Online Petition for improving the satellite internet service in Australia.