ACCC: Telcos Must Deliver on NBN Speed Advertisements

August 9, 2017
Rod Sims

It’s time to listen to the cry, woes, and complaints of the people being inconvenienced and will be inconvenienced by the incompetence these internet service providers are providing.

Better watch out for the government has had enough. The government has warned the four major telco companies in the country, saying if the advertised speeds are not met, then these companies will find themselves in court.

ABC News reported that Australian Competition and Consumer Commission chairman Rod Sims has name dropped Telstra, Optus, TPG and Vocus for they may face legal action by the end of the year in case the government’s watchdog finds out they have misled customers in terms of internet speeds.

Mr. Sims told AM the major telco companies were instructed to use “typical” instead of “up to” in advertising speeds, especially during peak hours. This will further help internet users with their quest in finding the right internet connection for them. Moreover, connected users will figure out how incompetent their services are since it is not hitting the promised speeds and there are frequent time outs.

“We’ve got a broadband monitoring regime in place so we can tell consumers what the speeds are and also check whether those providers are telling the truth,” Mr. Sims said as quoted in ABC News. “We’ll have a few cases in court by the end of the year. We want to make sure that we solve this problem.”

Mr. Sims specified that even though all internet providers should follow the consumer law, the regulator will have wider eyes on active watch on the “big ones”.

“The main focus will be on Telstra, Optus, Vocus and TPG. They have been put on notice and some of them know that they are subject to investigation by us,” he said as quoted in ABC News.

“We have the reputation for following through on these things and we will.”

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