RRRCC Group Successfully Met with NBN Executives
Will this meeting have a real effect on consumer experience?
The public has had enough. A union has been formed in order to tackle consumer problems and come up with solutions on how to improve broadband services in different parts of the country.
According to a report by Western Magazine, the Regional, Rural and Remote Communications Coalition (RRRCC) was able to meet with the National Broadband Network (NBN) members. Even though the meeting only occurred after a year of lobbying from the RRRCC, it was fortunate enough to have Chief Executive Bill Morrow to be included in the attendees. This gives the chance for the lobbyists to straightforwardly become the voice of the people and hear the answers of the CEO himself.
AgForce representative Georgie Somerset was even thankful for their presence.
“As a coalition, we continue to be frustrated about untapped economic potential due to poor regional telecommunications and broadband services,” she said as quoted by Western Magazine.
One of the main issues raised in the meeting was to address problems under the Sky Muster services in order to promote transparency and clearer communication with customers and lessen misunderstandings that have been occurring lately for Sky Muster customers.
“We understand that many of these issues and concerns cannot be addressed overnight, however, we believe there are solutions to many of the challenges our members face and we have agreed to work towards resolving these constructively,” Teresa Corbin, chief executive of the Australian Communications Consumer Action Network (ACCAN) said as quoted by Western Magazine.
Meanwhile, Regional Communications Minister Fiona Nash said that before the said meeting, Sky Muster satellite users will have 50 per cent more peak data and their current peak-data would be doubled.
“People in rural and remote Australia asked us to break the data drought. Well the rain is about to start. I asked NBN to find a way and they have,” Ms Nash said as quoted by Western Magazine.
“From early October, NBN will allow Sky Muster retailers to sell far more data to users – 50 per cent more data at peak times and double the data at off peak times.
“Even better, I met with Sky Muster retailers recently and they agreed to pass the extra data on at almost no extra cost,” she said as quoted by Western Magazine.
Even after the announcements of such improvements, it is still up to how these network providers will be able to implement it. Customers are waiting for a change and have been tired of demanding proper customer service. Aussies will only believe once this happens.
Image Credit: Westernmagazine.com.au