NBN to Launch G.Fast Broadband in 2018
It is a known fact that the National Broadband Network (NBN) has gone through so much damage that anyone can see as irreparable. So much fracas and fiasco has happened, making people so sick and tired of waiting for the delays to decrease or their internet connection to miraculously become seamless and fast as promised.
But it seems that more trouble is yet to come as the NBN finally announces to launch a new broadband technology called G.fast next year. According to the NBN, G.fast is a technology that can help the networking provider to deliver speeds that could reach up to 1Gbpds through twisted-pair copper lines of up to 100 metres and 400Mbps on 300 metres of copper.
“Adding G.fast to the toolkit for the FttC and FttB networks will allow us to deliver ultra-fast services faster and more cost effectively than if we had to deliver them on a full fibre-to-the-premises connection,” says JB Rousselot, NBN chief strategy officer, as quoted by TechRadar.
NBN has so many promises. First, the rollout to connect the country with the use of the internet; second, the Defence Force deal to provide broadband access to navy, army, and air force sites in the country; now, the G.Fast Broadband for the experiencing download speeds of up to 1Gbps. So many projects promising better connection for Australians, but complaints are still rising. Well, customers won’t even complain in the first place if there is nothing wrong on their end.
According to a report by ABCNews, complaints addressed to the NBN rose to 160 per cent, which over 27,000 reports in the last financial year. Customer complaints are increasing at an alarming rate, which proves that there are so many customers who are unsatisfied with the service. Even ombudsman Judi Jones conceded on the matter: “It’s a worrying sign.”
The Telecommunications Industry Ombudsman (TIO) released the report with scary results, revealing that there were almost 10,000 homes that have unusable internet or landline because of the NBN rollout that happened in the 2016-2017 financial year. Moreover, almost 4,000 complaints arrived at the TIO’s complaint desk, complaining about the slow data speeds they are experiencing.
“We have had some speed complaints where it has been multi-layered and it can take months to resolve,” Ms Jones said.
It is the resident’s right to get the service that they deserve. They are paying every month, and all they get are crappy and faulty internet service. On NBN, when will customers get what they deserve?