Internet Providers

NBN to Refund Late Connection Setups

NBN to Refund Late Connection Setups

Now is the perfect time to wonder about how much money will the NBN shell out as compensation to subscribers who experienced delayed connections, fault repair or even missed appointments of their Internet services — a common occurrence when subscribing to the networking giant. A lot of consumers suffered a long wait, and it’s time […]

Macquarie Telecom Now Offers Business Grade NBN Plans

Macquarie Telecom Now Offers Business Grade NBN Plans

Over the course of the National Broadband Network’s rollout, which is believed to be finished by 2012, the government-owned network provider focused more on connecting residential areas though upgrades to Australia’s existing phone and internet network. However, businesses are also in need of internet connection, especially the ones located in rural and remote areas of […]

TELSTRA Admits Unauthorized Charges for 100,000 Subscribers

TELSTRA Admits Unauthorized Charges for 100,000 Subscribers

Looks like a lot of refunds are likely to roll out soon. The cats out of the bag as one Australian telecommunications and media company has admitted of charging almost 100,000 of customers after misleading them in subscribing and downloading digital content—ringtone, gaming, and more. According to a report by Gizmodo, the company behind such […]

Telstra Offers to Refund Customers that Experienced Slow NBN Connections

Telstra Offers to Refund Customers that Experienced Slow NBN Connections

Is this a decision to make things right or an effort to save their public image? Internet Service Provider (ISP) Telstra stated its willingness to provide compensation around 42,000 customers who are experiencing discrepancies with their National Broadband Network (NBN) internet connection. Telstra has admitted that they may have misled customers on their advertised download […]

Leading Internet Service Providers are Not Always the Answer for Better Internet Connection

Leading Internet Service Providers are Not Always the Answer for Better Internet Connection

“Worst experience ever.” Sometimes, we have this mentality that leading internet service providers have things figured out, meaning these companies already know how to deliver the best services since they are the “leading” ones in the country. But, with this submitted story, it goes to show that not all “leading” are the best. Take this […]

Changing to Top Tier ISP Does Not Guarantee Quality and Value for Customer

Changing to Top Tier ISP Does Not Guarantee Quality and Value for Customer

Whenever we experience consistent bad service from our current internet service, what we usually do (apart from complaining that is) is to transfer to a nother provider. Such is the case of Judith Cairns, a citizen from Queensland, who changed her Internet service provider from Optus to Telstra due to slow service. But here’s the […]