Internet Providers

Telstra Offers to Refund Customers that Experienced Slow NBN Connections

Telstra Offers to Refund Customers that Experienced Slow NBN Connections

Is this a decision to make things right or an effort to save their public image? Internet Service Provider (ISP) Telstra stated its willingness to provide compensation around 42,000 customers who are experiencing discrepancies with their National Broadband Network (NBN) internet connection. Telstra has admitted that they may have misled customers on their advertised download […]

Leading Internet Service Providers are Not Always the Answer for Better Internet Connection

Leading Internet Service Providers are Not Always the Answer for Better Internet Connection

“Worst experience ever.” Sometimes, we have this mentality that leading internet service providers have things figured out, meaning these companies already know how to deliver the best services since they are the “leading” ones in the country. But, with this submitted story, it goes to show that not all “leading” are the best. Take this […]

Changing to Top Tier ISP Does Not Guarantee Quality and Value for Customer

Changing to Top Tier ISP Does Not Guarantee Quality and Value for Customer

Whenever we experience consistent bad service from our current internet service, what we usually do (apart from complaining that is) is to transfer to a nother provider. Such is the case of Judith Cairns, a citizen from Queensland, who changed her Internet service provider from Optus to Telstra due to slow service. But here’s the […]